These Terms Apply to Private buyers not companys.
1. About Qubita
• The company is based in Ljungby. The company's postal address is Bergvägen 15, 321 32. Our organization number is 969745-1459.
• If you wish to get in touch with us, send an email to contact@qubita.se with your case and your contact details and we will hear from you shortly.
2. Order
• When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
• If there is an error in the order confirmation, you must immediately contact us via e-mail to contact@qubita.se.
3. Delivery
• The delivery times with us depend on the stock in which the product is found, some goods are sent directly from the factory after ordering, while some are in stock and can be sent out immediately.
• For goods that are in stock, we have a delivery time of 1-2 days within Sweden, 2-5 days within Scandinavia or Europe.
• For goods that have to be ordered home, we have a delivery time of 3 days to 3 weeks depending on whether it has to be made to order or not.
• Customers receive free shipping within Sweden when they shop for more than SEK 2,000, if the order is below this amount, SEK 149 is charged for shipping.
• If delays in delivery should occur (without us notifying you of a longer delivery time), you must contact us at the e-mail address: contact@qubita.se.
• Unredeemed packages are charged with a cost of SEK 250 incl. VAT for admin and return shipping.
• If the product is specially ordered for you, you will be charged the cost of the order even if you do not pick it up.
4. Prices
• All prices in the store are stated in SEK and all prices include 25% VAT.
• We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price at any time without notifying anyone.
5. Right of withdrawal
• When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received a product that you have ordered. However, the right of withdrawal does not apply to the purchase of specially ordered products.
5.1 When exercising your right of withdrawal:
• You must tell us that you regret it. The message must be sent to us at contact@qubita.se. In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated.
• If you wish to return, you should immediately and at the latest within 14 days after delivery of the products, return the products to us.
• You are responsible for the condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
• From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the product's original value if the product is used or damaged.
5.2 The right of withdrawal does not apply if:
• Products that have a seal where the seal has been broken by you.
• Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
• Services that have been completed and where you have expressly consented to the start of the service without right of withdrawal.
6. Open purchase and returns
• The customer always has 14 days of exchange and return right from the time the item is received.
• To be returned, it must be in its original condition, otherwise a depreciation fee will be charged.
• Returns are not free of charge. The customer can send it back on their own or contact us and get a price for return shipping. contact@qubita.se
7. Claims and complaints
• We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
• You must always contact us for approval before returning a defective item.
• The complaint must be sent immediately after the defect has been discovered.
7.1 How do you proceed with complaints?
• Any errors and defects must always be reported to contact@qubita.se, where you state your name, address, e-mail address, order number and a description of the error.
• If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
• We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
7.2 Limitation of liability
• We take no responsibility for indirect damages that may occur due to the product.
• We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
• Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
8. Product Information
• We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.
9. Information about Cookies
• According to the Electronic Information Act, visitors to a website for privacy purposes must be informed| that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website (pts.se).
• The cookies Qubita uses aim to improve the services we offer. Cookies make the website have better functionality and make it easier for you as a user. We also use cookies to collect and analyze behavioral data based on your use of the website and services in order to improve the user experience and also enable personalized communication and messages to you as a user.
10. Personal data
• By shopping at Qubita, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
• Qubita is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.
• The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
• 10.1 What is personal data?
Personal data is all information that can be directly or indirectly attributed to a natural person.
• 10.2 What information do we store?
In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
• Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
• 10.3 Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, campaigns and similar mailings take place with your consent.
• 10.4 What information is shared and for what purpose?
10.4.1 Payment provider
• When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna (account, account/credit card, direct payment to bank), Swish 123 16 97 473 (fastest refund), advance payment to bank-giro, Paypal. If the customer chooses advance payment, an invoice will be emailed the same day the order was placed, or the day after. If the customer chooses Bank Giro, it must be paid to BG no: 833-8170. When the payment has been registered, the goods are ordered and sent.
• 10.4.2 Freight company
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: DHL, Postnord, Schenker, UPS, TNT and DSV.
• 10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider MailChimp, which we use for sending newsletters. This is to be able to keep you updated with information and offers for marketing purposes.
• 10.5 The right of access
You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
• 10.6 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
• 10.7 The right to be forgotten
You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
• 10.8 Responsible for data protection
Qubita is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
• 10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
We use a platform that is in our own server, that is, our data storage is not shared with others.
11. Changes to the General Terms and Conditions
• We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The changed conditions appear for acceptance in connection with orders or visits to the website.
12. Dispute and choice of law
• In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
• In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
• Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
13. Warranty
• All our products have a warranty against manufacturing defects for 2 years from the date of purchase.